St. James Hotel - Front Desk Guest Service Representative (Full-time)

SmartRecruiters, Inc.; Red Wing (MN); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off and holidays

Well-being benefits

Résumé du poste

The St. James Hotel in Red Wing, MN is seeking a Full-time Front Desk Guest Service Representative to warmly welcome guests, assist with check-in/out, and promote hotel services.

The role requires delivering exceptional service in a fast-paced environment and coordinating with other departments to ensure guest satisfaction. Qualifications include 1–2 years of hotel front desk experience, a one-year certificate, and strong communication skills.

Qualifications

• One-year certificate or equivalent; 1–2 years front desk experience.
• Experience with a Property Management System and knowledge of local attractions.
• Strong communication and guest service commitment.

Responsabilités

• Check-in and check-out processes, verify billing, and reservations.
• Answer guest calls and assist with requests.
• Upsell rooms and hotel amenities to maximize revenue.
• Provide local information and coordinate with departments.

Connaissances

Front desk experience

Multilingual

Customer service

Upselling

Formation

One-year certificate

Outils

Property Management System

Microsoft Office

Description du poste

St. James Hotel - Front Desk Guest Service Representative (Full-time)

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

The targeted hiring range for this position is $13.93 - $18.00 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

As the first impression of the St. James Hotel, we are seeking a Guest Service Representative to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check-in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Additionally, you will answer guest calls, make reservations, accept guests' requests, and redirect to the appropriate department if needed.

Primary Responsibilities:

• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
• Drive sales and maximize revenue by upselling rooms and amenities.
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Be knowledgeable about hotel emergency procedures.

One-year certificate from college or technical school and three to six months related experience/training; or equivalent combination of education and experience; Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience.

• A minimum of 1-2 years of hotel front desk experience.
• Experience with a Property Management System.
• Strong verbal and interpersonal skills.
• Work well both independently and as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to maintain a positive, friendly, and professional demeanor when handling all situations.
• Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.
• Either bilingual or multilingual.

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [e-mail] or call 651-388-8211.

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.