Boutique Concierge — Luxury Client Experience

Richemont; Florida; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Cartier North America seeks a Boutique Assistant in Palm Beach to execute a tailored client experience and uphold Cartier’s values of hospitality, generosity, and meticulous service. You will support front-of-house operations, product presentation, and client engagement in a fast-paced luxury environment.

The role emphasizes exceptional service, team collaboration, and the ability to coordinate appointments, wrap rooms, and client communications across the boutique network in North America.

Qualifications

• Experience in luxury retail or hospitality preferred.
• Excellent computer skills; MS Office; SAP knowledge preferred.
• Must be able to work retail hours, including weekends.
• Additional language skills are a plus.

Responsibilities

• Promote a warm, welcoming boutique environment and align with Cartier values.
• Assist front- and back-of-house activities for seamless client experiences (appointment prep, entertainment, product presentation, sales support).
• Support appointment flow, discovery, and pre-appointment browsing.
• Manage boutique appointment tool (RDV) and queue as needed.

Skills

Customer service

Communication

Hospitality

Professional demeanor

Tools

MS Office

SAP

Job description

Cartier North America seeks a Boutique Assistant in Palm Beach to execute a tailored client experience and uphold Cartier’s values of hospitality, generosity, and meticulous service. You will support front-of-house operations, product presentation, and client engagement in a fast-paced luxury environment.

The role emphasizes exceptional service, team collaboration, and the ability to coordinate appointments, wrap rooms, and client communications across the boutique network in North America.