Boltline Platform Product Enablement Lead

Stoke Space; Kent, Northern (WA, KY); Hybrid; USD 111,000 - 196,000; Full time

Benefits offered by this job

Equity stock options

Life & disability insurance

401(k) with employer match

Holidays: 10 days

On-site gym / wellness stipend

Dog-friendly offices

Job summary

Stoke Space is seeking a Product Enablement Lead for Boltline to translate complex platform capabilities into accessible documentation, tutorials, and training materials. You will shape structured workflows and best practices, then gather and organize user feedback to drive product improvements.

You will design tutorials, onboarding guides, and hands-on sessions, including on-site workshops, to accelerate adoption across engineering and manufacturing teams using Boltline.

Qualifications

• Experience producing high-quality technical documentation, tutorials, or knowledge base content for software products
• Experience implementing or working with engineering or manufacturing processes such as product lifecycle management, BOM management, production workflows, or traceability systems
• Strong ability to translate complex technical systems into clear, structured explanations for users
• Familiarity with using AI tools to support product enablement, knowledge delivery, and personalized, on‑demand learning experiences
• Experience gathering, organizing, and synthesizing customer feedback into actionable insights
• Excellent written and verbal communication skills, including the ability to deliver training sessions or workshops
• Ability to work cross-functionally with product managers, engineers, and customer-facing teams

Responsibilities

• Develop and maintain comprehensive Boltline product documentation , including how‑to guides, feature explanations, and implementation resources
• Create customer education materials such as tutorials, onboarding guides, workflow walkthroughs, and example engineering/manufacturing use cases
• Design and deliver Boltline training sessions for customers, including virtual sessions and on‑site workshops
• Build and manage a secure, AI-enabled product knowledge and learning experience that transforms trusted Boltline expertise into personalized, on‑demand guidance for employees and customers—accelerating adoption and value realization while protecting company IP
• Translate engineering and manufacturing workflows (BOM management, traceability, configuration management, production processes) into clear product usage guidance
• Partner closely with Boltline Product, Engineering, and Customer Success teams to ensure documentation accurately reflects product capabilities
• Collect, organize, and analyze customer feedback, feature requests, and usability insights from Boltline users
• Structure and prioritize feedback from customers and internal teams to inform the Boltline produ ct roadm ap
• Own and maintain the Boltline knowledge base and ensure documentation remains accurate as the product evolves

Skills

Technical writing

Cross-functional collaboration

Training delivery

User education

Clear explanations

AI-assisted enablement

Feedback synthesis

Tools

AI tools

Documentation platforms

Knowledge bases

Developer docs tools

Job description

Stoke Space is seeking a Product Enablement Lead for Boltline to translate complex platform capabilities into accessible documentation, tutorials, and training materials. You will shape structured workflows and best practices, then gather and organize user feedback to drive product improvements.

You will design tutorials, onboarding guides, and hands-on sessions, including on-site workshops, to accelerate adoption across engineering and manufacturing teams using Boltline.