Product Enablement Lead - Boltline

Voiceflow; Kent (WA); On-site; USD 130,000 - 179,000; Full time

Benefits offered by this job

Equity

Health insurance

Life and disability insurance

401(k) match

Paid time off

Holidays

Family/Parental leave

Wellness stipend

Dog friendly offices

Job summary

Stoke Space is seeking a Product Enablement Lead for Boltline to create and maintain comprehensive product documentation, tutorials, and training materials that help customers adopt and implement Boltline in engineering and manufacturing environments. You will translate complex capabilities into practical guides and workflows, gather user feedback, and drive knowledge sharing across product teams.

The role emphasizes on-site delivery, collaboration with Product, Engineering, and Customer

Qualifications

• Experience producing high-quality technical documentation, tutorials, or knowledge base content.

Responsibilities

• Develop and maintain Boltline product documentation, including how‑to guides and implementation resources.
• Create customer education materials such as tutorials, onboarding guides, workflows, and use cases.
• Design and deliver Boltline training sessions for customers, including virtual and on-site workshops.
• Build and manage an AI-enabled product knowledge and learning experience to accelerate adoption while protecting IP.
• Translate engineering workflows into clear product usage guidance.
• Collaborate with Product, Engineering, and Customer Success to reflect product capabilities in docs.
• Collect and analyze customer feedback and feature requests to inform the product roadmap.
• Own and maintain the Boltline knowledge base as the product evolves.

Skills

Technical documentation

Tutorials creation

Knowledge base content

Excellent communication

Cross-functional collaboration

AI tools familiarity

Tools

Documentation platforms

Job description

At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we’re building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we’re helping create a truly scalable space industry.

Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we’d love to have you join us.

Description

Boltline is Stoke’s software platform designed to accelerate engineering and manufacturing for hardware teams. It helps organizations manage product data, workflows, traceability, and collaboration across the full lifecycle from design through production. Boltline brings together engineering, manufacturing, and operational data into a unified system so teams can move faster while maintaining confidence in their processes.

The Product Enablement Lead for Boltline is responsible for helping customers successfully learn, adopt, and implement the Boltline platform within their engineering and manufacturing environments. This role translates complex product capabilities into clear documentation, tutorials, and training materials that enable users to confidently use Boltline. You will create structured workflows and best practices that show organizations how to implement engineering and manufacturing processes using the platform.

You will also gather structured feedback from users and customers, organize feature requests and usability insights, and help the product team prioritize improvements that make Boltline more powerful and easier to adopt.

You must be ready to stay focused, move fast, self-direct, and learn on the fly.

Responsibilities

• Develop and maintain comprehensive Boltline product documentation, including how‑to guides, feature explanations, and implementation resources


• Create customer education materials such as tutorials, onboarding guides, workflow walkthroughs, and example engineering/manufacturing use cases


• Design and deliver Boltline training sessions for customers, including virtual sessions and on‑site workshops


• Build and manage a secure, AI-enabled product knowledge and learning experience that transforms trusted Boltline expertise into personalized, on‑demand guidance for employees and customers—accelerating adoption and value realization while protecting company IP


• Translate engineering and manufacturing workflows (BOM management, traceability, configuration management, production processes) into clear product usage guidance


• Partner closely with Boltline Product, Engineering, and Customer Success teams to ensure documentation accurately reflects product capabilities


• Collect, organize, and analyze customer feedback, feature requests, and usability insights from Boltline users


• Structure and prioritize feedback from customers and internal teams to inform the Boltline product roadmap


• Own and maintain the Boltline knowledge base and ensure documentation remains accurate as the product evolves

Qualifications

• Experience producing high-quality technical documentation, tutorials, or knowledge base content for software products


• Experience implementing or working with engineering or manufacturing processes such as product lifecycle management, BOM management, production workflows, or traceability systems


• Strong ability to translate complex technical systems into clear, structured explanations for users


• Familiarity with using AI tools to support product enablement, knowledge delivery, and personalized, on‑demand learning experiences


• Experience gathering, organizing, and synthesizing customer feedback into actionable insights


• Excellent written and verbal communication skills, including the ability to deliver training sessions or workshops


• Ability to work cross‑functionally with product managers, engineers, and customer‑facing teams

Preferred Qualifications

• Experience working as part of a software product development organization


• Background in manufacturing, aerospace, industrial engineering, or hardware product development environments


• Experience creating implementation playbooks or workflow guides for complex technical products


• Familiarity with modern documentation platforms, knowledge bases, or developer documentation tools


• Familiarity with using structured product documentation to train or ground AI assistants and testing their outputs for accuracy, consistency, and overall quality


• Experience supporting enterprise software customers or technical SaaS products

Benefits

• Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full‑time employees.


• Comprehensive benefits program including subsidized medical, dental, and vision insurance


• Company‑paid life and disability insurance


• 401(k) plan with employer match


• 4 weeks’ Paid Time Off


• Holidays – 10 days (including an end‑of‑year closure)


• Paid Family/Parental Leave


• On‑site gym or monthly wellness stipend (depending on location)


• Dog friendly offices!

Compensation

Base Salary Range: $110,985 - $195,825

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per‑candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

#LI-CP1

ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and backgroundchecks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I‑9 at the start of employment and re‑verify authorization to work periodically.

Separate from this I‑9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.

Candidate Rights & Accommodations

If you require a reasonable accommodation to complete the application or participate in the interview process, please contact [e-mail]. Requests will be handled in accordance with applicable laws. Please do not include medical or other confidential information in your initial request.

For more information about your rights, please refer to the "Know Your Rights" notice here.

E-Verify

Stoke Space uses E‑Verify to confirm the identity and employment eligibility of all new hires.