BOH Leader: Elevate Operations & Team Performance

Chick-fil-A; North Green (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Chick-fil-A Cobb Corners is seeking a Back of House Leader to guide a high-performing BOH team, overseeing scheduling, inventory, food safety, and continuous improvements. You will foster servant leadership and drive operational excellence.

You will mentor Shift Leaders, conduct 60-day evaluations, and ensure cost control while achieving KPIs for speed, taste, quality, and cleanliness. This role collaborates with Directors and Operators to uphold CFA standards.

Responsibilities

• Lead and support BOH Shift Leaders, Certified Trainers, and Team Members across all shifts
• Build a leadership pipeline by mentoring and developing high-potential individuals
• Facilitate monthly Leadership meetings to ensure clarity and consistency
• Ensure smooth shift operations
• Conduct 60 day evaluations for new hires
• Lead the BOH team to meet or exceed goals in speed of service, taste, quality, and cleanliness
• Manage labor efficiency while balancing guest satisfaction and team wellness
• Collaborate with the Directors, COO, and Operator to meet KPIs
• Hold BOH team accountable to all policies and procedures
• Provide both formal and informal feedback to team on an ongoing basis
• Ensuring Operational Checklists are being completed and corrective actions is being taken
• Meeting food cost goals
• Ensuring repair and maintenance is being completed properly
• Overseeing CFA systems of chicken allocation, inventory, shared table, and self assessments
• Ensuring the team meets or exceeds inspection goals

Job description

Chick-fil-A Cobb Corners is seeking a Back of House Leader to guide a high-performing BOH team, overseeing scheduling, inventory, food safety, and continuous improvements. You will foster servant leadership and drive operational excellence.

You will mentor Shift Leaders, conduct 60-day evaluations, and ensure cost control while achieving KPIs for speed, taste, quality, and cleanliness. This role collaborates with Directors and Operators to uphold CFA standards.