Service-Driven BOH Manager: Lead, Coach, Excel

Chick-fil-A; Peoria (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Scholarship opportunities

Healthcare benefits

Paid time off

Competitive pay

Job summary

Chick-fil-A is seeking a Back of House Manager to support senior leadership in daily operations, coach team members, and uphold our service standards in a fast-paced environment. The role focuses on task completion, shift leadership, and delivering exceptional guest experiences.

Ideal candidates demonstrate servant leadership, strong character, and urgency, with experience as a shift lead or supervisor not required but preferred.

Qualifications

• Smile
• Eye contact
• Speak enthusiastically
• Make emotional connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to Guest needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Maintain excellent written and spoken communication.

Skills

Smile

Eye contact

Speak enthusiastically

Emotional connections

Reliable transportation

Fast-paced

People skills

Customer service

Team management

Team ownership

Job description

Chick-fil-A is seeking a Back of House Manager to support senior leadership in daily operations, coach team members, and uphold our service standards in a fast-paced environment. The role focuses on task completion, shift leadership, and delivering exceptional guest experiences.

Ideal candidates demonstrate servant leadership, strong character, and urgency, with experience as a shift lead or supervisor not required but preferred.