BOH Kitchen Leader: Food Safety & Operational Excellence

Chick-fil-A; Westbrook (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

Chick-fil-A Rock Row is seeking a Back of House Leader to drive kitchen operations with excellence, safety, and care. You’ll lead a high-performing team, uphold food safety standards, and partner with leadership to foster accountability and servant leadership.

You will recruit, train, and develop BOH staff, implement systems to improve throughput, and model calm, decisive leadership under pressure in a fast-paced environment.

Qualifications

• 4+ years of restaurant leadership experience
• Strong understanding of kitchen operations and food safety standards
• Ability to lead and motivate a team in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable working mornings, evenings, weekends, and peak business hours
• ServSafe Certification (or willingness to obtain)

Responsibilities

• Lead all kitchen operations to ensure food is prepared safely, accurately, and efficiently
• Maintain strict adherence to Chick-fil-A food safety and quality standards
• Oversee prep, inventory management, truck ordering, and waste control
• Manage labor productivity and deployment during peak and non-peak hours
• Ensure equipment maintenance and cleanliness standards are consistently met
• Champion food safety protocols and ensure compliance with local health regulations
• Train and certify team members in safe food handling practices
• Conduct regular line checks and quality assurance evaluations
• Recruit, train, and coach Back of House Team Members and Kitchen Leaders
• Create clear systems and expectations for speed, accuracy, and teamwork
• Develop future leaders within the kitchen
• Conduct performance conversations and provide ongoing feedback
• Build a culture of ownership, urgency, and pride in execution
• Implement and refine kitchen systems to improve throughput and reduce bottlenecks
• Analyze performance metrics (waste, labor %, ticket times, CEM scores)
• Identify opportunities for operational improvement
• Lead shifts and model calm, decisive leadership under pressure

Skills

Team leadership

Food safety

Operations management

Labor management

Quality control

Training

Performance coaching

Education

ServSafe Certification

High school diploma

Job description

Chick-fil-A Rock Row is seeking a Back of House Leader to drive kitchen operations with excellence, safety, and care. You’ll lead a high-performing team, uphold food safety standards, and partner with leadership to foster accountability and servant leadership.

You will recruit, train, and develop BOH staff, implement systems to improve throughput, and model calm, decisive leadership under pressure in a fast-paced environment.