BMW Tech Genius — Customer Experience Champion

Chapman Automotive; Phoenix (AZ); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401(k) with company contributions

Life insurance

Paid time off

Wellness support

Employee discounts

Descripción de la vacante

Chapman BMW on Camelback in Phoenix is hiring a BMW Genius to deliver an exceptional client experience through product expertise, customer support, and brand representation. This role is ideal for a customer service-oriented professional with a positive attitude, strong communication skills, and the ability to quickly learn and explain new technology.

Responsibilities include greeting clients, explaining features, assisting test drives and deliveries, coordinating with sales staff, and staying

Formación

• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to learn new technology and clearly explain features to clients.
• Positive attitude and strong attention to detail.
• Proficient with computers, tablets, and dealership software.
• Valid Arizona driver’s license with a clean driving record.

Responsabilidades

• Greet clients in the sales and service departments and introduce BMW Genius services.
• Explain vehicle features, technology, and product information to clients.
• Assist the sales team with test drives and vehicle deliveries.
• Communicate appointments, vehicle deliveries, and scheduling updates with sales staff.
• Educate clients and dealership teams on new BMW products, features, and accessories.
• Follow up with new owners to ensure satisfaction and answer questions professionally.
• Stay current on BMW technology, features, and competitor products.

Conocimientos

Customer service

Communication skills

Learn new technology

Attention to detail

Computer literacy

Driver's license

Descripción del empleo

Chapman BMW on Camelback in Phoenix is hiring a BMW Genius to deliver an exceptional client experience through product expertise, customer support, and brand representation. This role is ideal for a customer service-oriented professional with a positive attitude, strong communication skills, and the ability to quickly learn and explain new technology.

Responsibilities include greeting clients, explaining features, assisting test drives and deliveries, coordinating with sales staff, and staying