Product Genius: Tech-Savvy Customer Experience Pro

Voss Auto Network Voss Chevrolet; Centerville (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Voss Village BMW in Centerville, OH is hiring a BMW Genius who loves technology and delivering world-class customer service. The role focuses on delivering detailed product information throughout the sales and after-sales processes and supporting the client advisor with product-related tasks.

Candidates should be self-starters with a passion for providing an exceptional customer experience. The position requires evening and weekend availability and a valid driver's license; background check and

Qualifications

• Experience delivering outstanding customer service.
• Ability to explain complex features in simple terms.
• Comfort using apps and web-based systems to support sales processes.

Responsibilities

• Provides comprehensive product information throughout the sales process and after purchase.
• Supports the client advisor in product-related tasks and activities.
• Greets customers and introduces BMW Genius services.
• Explains features based on customers' needs.
• Utilizes apps and web-based systems to facilitate sales and satisfaction.
• Keeps sales and service staff informed about new products and features.
• Maintains communication with designated sales personnel on appointments and deliveries.

Skills

Customer service

Communication

Tech-savvy

Self-motivated

Tools

CRM systems

Product configurator tools

Job description

Voss Village BMW in Centerville, OH is hiring a BMW Genius who loves technology and delivering world-class customer service. The role focuses on delivering detailed product information throughout the sales and after-sales processes and supporting the client advisor with product-related tasks.

Candidates should be self-starters with a passion for providing an exceptional customer experience. The position requires evening and weekend availability and a valid driver's license; background check and