BMW Genius

Chapman Bell Rd. Mazda; Phoenix (AZ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive, team-oriented workplace

Employee discounts

Volunteer opportunities

Wellness programs

Closed on Sundays

Job summary

Chapman BMW on Camelback in Phoenix is hiring a BMW Genius to provide an exceptional client experience through product expertise, customer support, and brand representation. This role suits a customer-service pro who can quickly learn and explain new BMW technology.

You will greet clients in sales and service, explain features, assist with test drives and deliveries, and stay current on BMW products. A valid AZ driver's license and strong communication skills are required, with Sundays closed in

Qualifications

• 1+ year of customer service experience
• Ability to learn new vehicle technology and explain features clearly
• Positive attitude and strong interpersonal skills
• Comfort with computers, tablets, and dealership systems

Responsibilities

• Greet clients in sales and service and introduce BMW Genius services
• Explain vehicle features, technology, and product information to clients
• Assist the sales team with test drives and vehicle deliveries
• Communicate appointments, vehicle deliveries, and scheduling updates with sales staff
• Educate clients and dealership teams on new BMW products, features, and accessories
• Follow up with new owners to ensure satisfaction and answer questions
• Stay current on BMW technology, features, and competitor products

Skills

Customer service

Communication skills

Tech aptitude

Attention to detail

Teamwork

Tools

Dealership software

Computers/Tablets

Job description

Job Title: BMW Genius
Company: Chapman BMW on Camelback
Location: 830 E Camelback Rd, Phoenix, AZ 85014
Schedule: Monday-Saturday | 12pm-8pm | 5-day workweek
Pay: $2,600/month

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Chapman BMW on Camelback location is hiring a BMW Genius to deliver an exceptional client experience through product expertise, customer support, and brand representation. This role is ideal for a customer service-oriented professional with a positive attitude, strong communication skills, and the ability to quickly learn and explain new technology.

Responsibilities

• Greet clients in the sales and service departments and introduce BMW Genius services
• Explain vehicle features, technology, and product information to clients
• Assist the sales team with test drives and vehicle deliveries
• Communicate appointments, vehicle deliveries, and scheduling updates with sales staff
• Educate clients and dealership teams on new BMW products, features, and accessories
• Follow up with new owners to ensure satisfaction and answer questions professionally
• Stay current on BMW technology, features, and competitor products

Qualifications

• At least 1 year of customer service experience required
• Customer service oriented with excellent communication and interpersonal skills
• Ability to learn new technology and clearly explain features to clients
• Positive attitude and strong attention to detail
• Comfortable using computers, tablets, and dealership technology systems
• Valid Arizona driver’s license with a clean driving record
• Must pass background check and drug screening

Compensation & Perks

• Competitive Pay: $2,600/month
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support