BMW Genius

Paycom - ATS; Waterbury (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

None

Job summary

Hoffman Auto Group in Waterbury, CT seeks a customer-focused sales support role to assist the Brand Specialists and Sales department. You will help customers understand vehicle technology and ensure an industry-leading experience.

The role emphasizes effective communication, product knowledge, and collaboration with dealership teams to deliver a seamless buying process and excellent after-purchase support.

Qualifications

• High School Diploma required or equivalent.
• 1-2 years’ sales experience preferred.
• Customer-centric mindset with adaptability.
• Strong communication skills and teamwork.

Responsibilities

• Provide product information across the sales process, including features and delivery.
• Greet customers and introduce BMW Genius services in sales and service areas.
• Explain complex vehicle features based on customer needs.
• Utilize apps and web systems to facilitate sales and enhance satisfaction.
• Explain vehicle features in both sales and service contexts.
• Maintain communication with dealership sales staff on appointments and deliveries.
• Maintain product knowledge and understand competitors' features and benefits.
• Keep clients and staff informed about new products and benefits.
• Follow Hoffman Auto Group policies and privacy guidelines.
• Ensure regular attendance and perform miscellaneous duties as directed.

Skills

Communication

Customer service

Adaptability

Technology advocacy

Education

High School Diploma

Job description

Job Details

Job Location: Waterbury, CT 06705, Salary Range: $18.00 - $18.00 Hourly, Role Purpose

Assist and compliment the Brand Specialists and Sales department in order to help improve efficiency in the department while also serving as technology and delivery consultant to customers and employees. Ensure customers understand vehicle technology, resulting in an industry-leading customer experience.

Leadership

This role does not lead others.

Core Accountabilities

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover, customer service after purchase, and troubleshooting all Vehicle System features.


• Greets customers in the sales and service departments and introduces BMW Genius services.


• Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs.


• Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution


• Fully explains the application and benefits of vehicle features in both the sales and service environments


• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes


• Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings


• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits


• Ensure all policies and procedures as designated by the Hoffman Auto Group Privacy Policy Act Policy are followed.


• Regular attendance is an essential function of this job. Absences of any kind must be kept to a minimum so business is not negatively affect.


• Perform miscellaneous functions as directed.

Qualifications: Competencies and Qualifications

• High School Diploma


• 1-2 years’ experience in a sales orientated environment preferred


• Can adapt and embrace change with an internal and external customer centric mindset


• Act as an advocate for teammates and have a strong commitment to technology advancement


• Possesses effective communication skills: oral, written, listening.


• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.