Blood Collection Staff-Customer Service (DOT)

American Red Cross; Fort Wayne (IN); On-site; USD 20,684 - 29,459; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Paid Time Off starting 15 days per year

401K with up to 6% company match

Job summary

The American Red Cross is seeking a dedicated individual to assist in the blood collection process. Candidates will utilize healthcare and customer service skills to create a welcoming environment for volunteer donors while ensuring the safety of the collection process.

The role involves driving Red Cross vehicles, setting up equipment, and adhering to regulatory standards. A high school diploma, customer service experience, and a valid driver's license are required. Benefits include medical plans, paid time off, and a 401K with company match.

Qualifications

• Must possess current, valid driver's license with a good driving record.
• Ability to lift, push, or pull heavy weights and navigate ramps and stairs.
• Must adapt to long, irregular hours and frequent schedule changes.

Responsibilities

• Assist in the blood collection process, ensuring donor comfort and safety.
• Collaborate with teammates to create a welcoming environment.
• Drive Red Cross vehicles and set up/take down equipment at collection sites.

Skills

Customer service experience

Effective verbal communication

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We provide paid training—no prior medical experience required.

Job Overview

When you join our team you will utilize your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites, creating a welcoming environment for volunteer donors, and following safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

Key Responsibilities

• Take the time to personally connect with donors—listen to their stories and help them understand how impactful their donation is.
• Collaborate with teammates to create a welcoming and friendly environment so volunteers feel comfortable returning again and again.
• Be detail oriented throughout the day to ensure that the blood collected meets regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites. Position may require a minimum height of 60 inches to operate Red Cross vehicles safely.

Standard Schedule

• The schedule is variable and may include early mornings, late nights, weekends, holidays, and occasional overnight travel.
• Schedule is provided two to three weeks in advance.

Pay Information

• Starting rate $18.20/hour.

Minimum Qualifications

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• DOT certification required; must pass applicable DOT physical and obtain a medical certification of at least one-year duration.
• Physical requirements: ability to lift, push or pull heavy weights, navigate ramps and stairs, good manual dexterity, ability to sit or stand for long periods, and adapt to long, irregular hours and frequent schedule changes.
• Must be able to operate Red Cross vehicles safely; minimum height of 60 inches.
• Basic computer skills and proficiency with Microsoft Office applications.

Competitive Edge

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off: Starting 15 days per year; based on type of job and tenure.
• Holidays: 11 paid holidays, including six core holidays and five floating holidays.
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short & Long Term.
• Service awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any applicable state and local laws.

To view the EEOC Summary of Rights, click here: Summary of Rights.