Blood Collection Staff - Customer Service

American Red Cross; Gilbert (AZ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) with up to 6% company match

Paid Family Leave

PTO: 15 days a year

11 paid holidays

Job summary

The American Red Cross in Gilbert, Arizona, is hiring for a role in blood collection that combines healthcare and customer service skills. Responsibilities include connecting with donors, ensuring a welcoming environment, and meeting safety protocols during blood donation processes.

The ideal candidate will have a high school diploma, customer service experience, and the ability to drive Red Cross vehicles. The position offers a starting rate of $18.00/hour, with benefits including medical and paid leave.

Qualifications

• Customer service experience required.
• Effective verbal communication skills needed.
• Must hold a valid driver’s license with a good driving record.
• Physical ability to lift, push, or pull heavy weights.
• Basic computer skills, proficiency in Microsoft Office.

Responsibilities

• Connect personally with donors and listen to their stories.
• Create a welcoming environment for donors.
• Ensure collected blood meets regulatory requirements.
• Drive Red Cross vehicles for equipment setup.
• Set up and tear down equipment for blood drives.

Skills

Customer service experience

Effective verbal communication skills

Basic computer skills

Proficiency with Microsoft Office applications

Education

High school diploma or equivalent

Job description

Job Description

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

Key Responsibilities

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule

• Variable hours, including some overnight work throughout the year.
• Staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.
• Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance.

Pay Information

• Starting rate $18.00/hour. Pay may increase depending on experience.

Minimum Qualifications

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver’s license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time, and adapt to long, irregular hours and frequent schedule changes. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required; proficiency with Microsoft Office applications is required.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Equal Opportunity Employer

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.