Blood Collection Staff - Customer Service

American Red Cross; Vancouver (WA); On-site; USD 23,480 - 33,441; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401 K with up to 6% company match

Paid Family Leave

15 days PTO

Job summary

American Red Cross is looking for a Phlebotomist to assist in the blood collection process. This role requires customer service skills and the ability to create a welcoming atmosphere for volunteer donors.

Key responsibilities include maintaining regulatory compliance during blood collection, driving Red Cross vehicles, and collaborating with teams. Beneficial experience includes prior healthcare roles. The position starts at $20.66 per hour with various benefits and a supportive work environment.

Qualifications

• Valid driver's license with a good driving record.
• DOT certification is necessary.
• Physical ability to lift, push, or pull heavy weights.

Responsibilities

• Assist with blood collection process at various sites.
• Create a welcoming environment for volunteer donors.
• Drive Red Cross vehicles to donation sites.

Skills

Customer service experience

Effective verbal communication skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

Job Description

We provide paid training; no prior medical experience required.

Working as a phlebotomist, you will use your healthcare and customer service skills to assist with every step of the blood collection process: transporting and setting up equipment at collection sites, creating a welcoming environment for volunteer donors, and following all safety procedures to ensure collected blood is delivered safely to hospitals.

Key Responsibilities

• Take the time to personally connect with donors, listening to their stories and helping them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment so that volunteer donors feel comfortable returning.
• Maintain detailed orientation throughout the shift to ensure collected blood meets regulatory requirements and can be safely transfused.
• Drive Red Cross vehicles and assist with setting up and tearing down equipment at donation sites (position requires a minimum height of 60 inches).

Schedule

• Variable schedule including early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations.
• Schedule is provided 2–3 weeks in advance.

Pay Information

• Starting rate is $20.66 per hour.

Minimum Qualifications

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• DOT certification is required, including passing applicable DOT physical and related requirements and possessing or obtaining medical certification at least one year in duration.
• Physical requirements: ability to lift, push or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; adaptability to long, irregular hours and frequent schedule changes (position requires minimum height of 60 inches).
• Ability to work as part of a team to set up and tear down equipment for mobile blood drives at various locations.
• Basic computer skills and proficiency with Microsoft Office applications are required.

Competitive Edge

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Prior leadership experience.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting 15 days a year, based on type of job and tenure.
• Holidays: 11 paid holidays (six core holidays and five floating holidays).
• 401 K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short and Long Term.
• Service awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws.

To view the EEOC Summary of Rights, click here: Summary of Rights.