Blood Collection Staff - Customer Service

American Red Cross; Waterloo (IA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible Spending Accounts

15 days PTO starting

11 paid holidays

401K with up to 6% company match

Paid Family Leave

Employee Assistance

Disability Insurance

Job summary

The American Red Cross seeks dedicated team members in Waterloo, Iowa to assist with blood collection processes. Candidates require a high school diploma and customer service skills, with responsibilities including donor engagement and equipment setup. Benefits include medical, dental, vision plans, 15 days PTO, and a 401K match. Starting pay is $19.50/hour with increases possible based on experience. This position is an excellent opportunity for those looking to make a difference in their community.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills needed.
• Must have a valid driver's license with a good driving record.
• Physical ability to lift and navigate ramps/stairs required.
• Basic computer skills, proficiency with Microsoft Office necessary.

Responsibilities

• Connect with donors and explain the impact of their donations.
• Create a welcoming environment for donors.
• Ensure blood collection meets regulatory requirements.
• Drive Red Cross vehicles when required.
• Set up and tear down equipment at donation sites.

Skills

Customer service experience

Effective verbal communication skills

Basic computer skills

Ability to lift and navigate physical obstacles

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

Job Description

Joining The American Red Cross is like nothing else – it is a unique experience that blends a sense of purpose with tangible action. You become a vital part of the world's largest humanitarian network and work in a team of welcoming, exceptional individuals committed to unity and impact.

When you choose to be a force for good, you’ll receive mentors who empower your growth along a purposeful career path. Your work aligns with an ongoing mission that matters, and you’ll be rewarded with competitive compensation and benefits from an organization that respects your life outside work as much as inside.

Job Overview

As a team member you will utilize your healthcare and/or customer service skills to assist with every step of the blood collection process – from transportation and setup of equipment at local community collection sites, creating a welcoming environment for volunteer donors, to adhering to safety procedures while collecting lifesaving blood donations.

Key Responsibilities

• Take the time to personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment that encourages donors to return.
• Maintain detail orientation all day, ensuring that collected blood meets regulatory requirements and safety standards.
• Drive Red Cross vehicles when required, assist with setup and teardown of equipment at donation sites, and meet the minimum height requirement of 60 inches for vehicle operation.
• Work as a team to set up and tear down equipment for mobile blood drives conducted at businesses, schools, and other locations.

Standard Schedule

• Variable shift schedule, including early mornings, late evenings, weekends, holidays, and occasional overnight travel.
• Schedule is provided two to three weeks in advance.

Pay Information

• Starting rate $19.50 per hour, with potential increases based on experience.

Minimum Qualifications

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Physical ability to lift, push or pull heavy weights, navigate ramps and stairs, and accommodate long, irregular hours with frequent schedule changes; minimum height of 60 inches for vehicle operation.
• Basic computer skills, proficiency with Microsoft Office applications.

Preferred Qualifications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting 15 days a year, based on job type and tenure.
• Holidays: 11 paid holidays (six core holidays and five floating holidays).
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service awards and recognition.

Equal Opportunity Employer

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and other applicable state and local laws.

American Red Cross is proud to be an EONS partner and shares employment opportunities with the network of organizations.

To view the EEOC Summary of Rights, read the summary of rights.