Blood Collection Staff - Customer Service

The American National Red Cross; Summit Township (MI); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401K with company match

PTO: 15 days starting

Holidays: 11 paid holidays

Paid Family Leave

Employee Assistance

Disability Insurance

Job summary

The American Red Cross in Michigan is seeking a phlebotomist to support blood collection efforts. You will work with a team to transport and set up equipment at collection sites, create a welcoming environment for volunteer donors, and follow safety procedures to help collect lifesaving blood donations.

Paid phlebotomy training is provided, and the role offers flexibility with a variable schedule, weekend and holiday shifts, and opportunities to grow within the organization.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills required.
• A current, valid driver's license with a good driving record required.
• Physical requirements: ability to lift, push or pull heavy weights; sit or stand for long periods; adapt to long, irregular hours and schedule changes.
• Minimum height 60 inches required to operate Red Cross vehicles.
• Basic computer skills; proficient with Microsoft Office applications.

Responsibilities

• Take time to personally connect with donors and explain the impact of donation.
• Collaborate with teammates to keep donors comfortable and encourage return visits.
• Ensure collected blood meets goals, regulatory requirements, and can be safely transfused.
• May drive Red Cross vehicles; minimum height 60 inches is required to operate vehicles.

Skills

Customer service

Verbal communication

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

We provide paid training—no prior medical experience required!

Job Overview

When you join our team you will utilize your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole.

Key Responsibilities

• Take the time to personally connect with donors—listen to their stories and help them understand how impactful their donation is.
• Collaborate with teammates to create a welcoming and friendly environment so volunteer donors feel comfortable coming back again and again.
• Be detail‑oriented throughout the day to ensure the blood collected meets goals, regulatory requirements, and can be safely transfused.
• May drive Red Cross vehicles; minimum height 60 inches is required to operate vehicles.

Standard Schedule

• Variable schedule
• Rotating weekends and holidays
• Variable schedule may include early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance.

Pay Information

• Starting rate $19.83/hour.

Minimum Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills required.
• A current, valid driver's license with a good driving record required.
• Physical requirements: ability to lift, push or pull heavy weights up and down ramps and stairs; good manual dexterity; sit or stand for long periods; adapt to long, irregular hours and frequent schedule changes required.
• Minimum height 60 inches required to operate Red Cross vehicles.
• Basic computer skills required; must be proficient with Microsoft Office applications.

Competitive Edge

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

To view the EEOC Summary of Rights, Summary of Rights.

Interested in volunteering? Visit redcross.org/volunteertoday to learn more, including our most‑needed volunteer positions.