Block Plant Dispatcher: Fast-Paced, Customer-Focused Ops

Smyrna Ready Mix LLC; Knoxville (TN); Ibrido; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Low-cost medical

Dental and vision

STD/LTD

Life insurance

Paid holidays

PTO

401k with weekly match

Family days

Descrizione del lavoro

SRM Concrete is seeking a proactive dispatcher for our Central Dispatch team in Knoxville, TN. You will connect customers, drivers, and plants to ensure on-time, accurate deliveries while building trust with customers and teammates.

You will multitask in a fast-paced office, using Microsoft Office and dispatch software, and participate in safety and continuous improvement initiatives. A positive attitude and willingness to learn count as much as experience.

Competenze

• Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.
• Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills; you build trust with customers and teammates alike.

Mansioni

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer’s needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities—coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
• Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
• Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.

Conoscenze

Multitasking

Customer service

Leadership

Communication

Microsoft Office

Dispatch software

Strumenti

Dispatch software

MS Office

Descrizione del lavoro

SRM Concrete is seeking a proactive dispatcher for our Central Dispatch team in Knoxville, TN. You will connect customers, drivers, and plants to ensure on-time, accurate deliveries while building trust with customers and teammates.

You will multitask in a fast-paced office, using Microsoft Office and dispatch software, and participate in safety and continuous improvement initiatives. A positive attitude and willingness to learn count as much as experience.