Bioprocess Field Applications Specialist

Sartorius; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Sartorius Application Specialist position in the United States involves delivering product expertise and technical support through the entire customer process, enabling design, validation and implementation of products. You will assist sales with product design, positioning and demos, and support customers in development work and training.

The role requires hands-on downstream processing knowledge and strong communication skills, with emphasis on trials, demonstrations and collaboration with

Qualifications

• Academic degree in biological engineering, biotechnology or other life sciences related field
• Possess downstream processing knowledge and hands-on experience with relevant hardware, including purification chromatography and TFF hardware
• Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
• Proven experience in a similar position and industry is advantageous
• Strong learning ability, and expert knowledge base in this area
• Ability to effectively interface with product / project / division management
• Excellent communication and presentation skills
• Strong customer orientation
• Proven software skills, e.g. Microsoft Office
• Native-level spoken and written Japanese
• Intermediate level spoken and written English

Responsibilities

• Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors’ products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

Job description

Sartorius Application Specialist position in the United States involves delivering product expertise and technical support through the entire customer process, enabling design, validation and implementation of products. You will assist sales with product design, positioning and demos, and support customers in development work and training.

The role requires hands-on downstream processing knowledge and strong communication skills, with emphasis on trials, demonstrations and collaboration with