Billing Support Specialist – Training Starts Dec 2026

Spectrum; Irving (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Spectrum is seeking a Customer Service Representative to support our billing team. This role involves handling inbound calls, providing accurate billing information, and assisting customers with account needs in a fast-paced call center environment.

We value empathy, reliability, and strong communication as you help customers resolve issues and maintain Spectrum’s high service standards across shifts including nights, weekends, and holidays.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsabilités

• Provide product knowledge and account support to Spectrum customers.
• Answer inbound calls related to billing inquiries.
• Collaborate with management on customer issue escalations.
• Represent Spectrum with professionalism and courtesy to customers.
• Navigate multiple computer programs while assisting customers.

Connaissances

Communication

Multitasking

Listening

Problem-solving

Customer service

Organization

Time management

Teamwork

Formation

High school diploma or equivalent

Outils

MS Office

Computer skills

Typing

Description du poste

Spectrum is seeking a Customer Service Representative to support our billing team. This role involves handling inbound calls, providing accurate billing information, and assisting customers with account needs in a fast-paced call center environment.

We value empathy, reliability, and strong communication as you help customers resolve issues and maintain Spectrum’s high service standards across shifts including nights, weekends, and holidays.