Billing Customer Care Specialist

Spectrum; Charlotte (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive pay and benefits package

Opportunities for advancement

Descripción de la vacante

Spectrum is seeking a Customer Service Representative on our billing team in the United States. You’ll handle inbound billing inquiries, provide product knowledge, and deliver accurate account support in a fast-paced call center.

We value attentive listening, multi-tasking, and enthusiastic communication. Shifts include nights, weekends, and holidays, with a strong emphasis on professionalism and courtesy in every customer interaction.

Formación

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.
• Experience: 6+ months of customer service experience.
• Technical: MS Office, typing.

Responsabilidades

• Assist customers over the phone with billing inquiries.
• Provide product knowledge and account support.
• Maintain high customer service standards.
• Collaborate with management on issue escalations.
• Represent Spectrum professionally.

Conocimientos

Communication

Organization

Time management

Problem-solving

Efficient

Multi-tasking

Customer service

Educación

High school diploma or equivalent

Herramientas

MS Office

Computer skills

Typing

Descripción del empleo

Spectrum is seeking a Customer Service Representative on our billing team in the United States. You’ll handle inbound billing inquiries, provide product knowledge, and deliver accurate account support in a fast-paced call center.

We value attentive listening, multi-tasking, and enthusiastic communication. Shifts include nights, weekends, and holidays, with a strong emphasis on professionalism and courtesy in every customer interaction.