Billing & Customer Care Specialist (Flexible Shifts)

Spectrum; Fond du Lac (WI); Vor Ort; USD 34.000 - 48.000; Vollzeit

Zusammenfassung

Spectrum is hiring a Customer Service Representative for our billing team in a fast-paced office environment. You will handle inbound calls, access multiple software programs, and deliver accurate billing information with empathy and efficiency.

We offer shift variety, including nights and weekends, with a focus on professional, courteous customer interactions and growth within a Fortune 100 company.

Qualifikationen

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• English reading, writing, speaking and understanding required.

Aufgaben

• Answer inbound calls related to billing inquiries and account information.
• Navigate multiple computer programs while assisting customers over the phone.
• Provide accurate product knowledge and escalate issues when needed.

Kenntnisse

Active listening

Multitasking

Communication

Problem solving

Time management

Empathy

Ausbildung

High school diploma or equivalent

Tools

MS Office

Jobbeschreibung

Spectrum is hiring a Customer Service Representative for our billing team in a fast-paced office environment. You will handle inbound calls, access multiple software programs, and deliver accurate billing information with empathy and efficiency.

We offer shift variety, including nights and weekends, with a focus on professional, courteous customer interactions and growth within a Fortune 100 company.