Billing Support Specialist - Customer Care

Charter Communications; Colorado Springs (CO); Vor Ort; USD 28.000 - 35.000; Vollzeit

Zusammenfassung

Charter Communications provides Spectrum services and operates nationwide call centers. The Customer Service Representative on our billing team will handle inbound calls, explain billing details, and help customers resolve account questions with empathy and accuracy.

You'll join a fast-paced, 24/7 environment with a strong team, using multiple computer programs to assist customers. The role requires good communication, reliability, and the ability to work varied shifts, including nights and

Qualifikationen

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• 6+ months of customer service experience; 6+ months of experience working with computers and software.
• MS Office, computer skills, typing.

Aufgaben

• Handle inbound calls related to billing inquiries with empathy and accuracy.

Kenntnisse

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

Ausbildung

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Jobbeschreibung

Charter Communications provides Spectrum services and operates nationwide call centers. The Customer Service Representative on our billing team will handle inbound calls, explain billing details, and help customers resolve account questions with empathy and accuracy.

You'll join a fast-paced, 24/7 environment with a strong team, using multiple computer programs to assist customers. The role requires good communication, reliability, and the ability to work varied shifts, including nights and