Billing Specialist I: Invoicing, Research & Support

Cox Automotive; Phoenix (AZ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Bereavement leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Billing Specialist I to handle inbound inquiries via phone and email, acting as the first line of contact for customers. The role involves researching, processing, auditing invoices, and supporting billing-related requests across departments.

Responsibilities include maintaining customer accounts, resolving discrepancies, posting payments, and adhering to billing policies and regulatory requirements. Strong communication and attention to detail are essential.

Qualifications

• 2+ years of billing-related experience, customer-facing role preferred.
• Ability to articulate issues, document resolution, and recognize when to escalate when needed.
• Strong written and verbal communication skills.
• Effective accounting, organizational, attention to detail and time management skills.
• Proficiency with Excel, Word, PowerPoint, Outlook and Oracle.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately.
• Set up and maintain customer accounts in billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking.
• Collaborate with internal departments to resolve billing concerns.

Skills

Billing experience

Customer service

Communication skills

Office software

Oracle

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

Cox Automotive is seeking a Billing Specialist I to handle inbound inquiries via phone and email, acting as the first line of contact for customers. The role involves researching, processing, auditing invoices, and supporting billing-related requests across departments.

Responsibilities include maintaining customer accounts, resolving discrepancies, posting payments, and adhering to billing policies and regulatory requirements. Strong communication and attention to detail are essential.