Billing Specialist I — Invoices, Research & Customer Care

Cox Enterprises; North Dakota; On-site; USD 42,000 - 52,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to serve as the first line of contact for customers via phone and email. This role partners with internal teams to support billing needs and inquiries.

Responsibilities include processing invoices, credits, and adjustments; setting up customer accounts; auditing billing data; researching discrepancies; and assisting with collections and payments while maintaining meticulous records.

Qualifications

• High school diploma/GED with 2+ years of billing experience.
• Strong written & verbal communication skills required.
• Attention to detail and time management essential.
• Experience with billing systems and invoicing processes.
• Experience resolving billing discrepancies and inquiries.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and on time.
• Set up and maintain customer accounts in billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to customer accounts.
• Monitor billing reports for exceptions or issues.
• Assist with collections-related activities and payment tracking.

Skills

Billing experience

Customer-facing

Communication

Attention to detail

Time management

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to serve as the first line of contact for customers via phone and email. This role partners with internal teams to support billing needs and inquiries.

Responsibilities include processing invoices, credits, and adjustments; setting up customer accounts; auditing billing data; researching discrepancies; and assisting with collections and payments while maintaining meticulous records.