Billing Specialist I - Invoicing & Customer Support

Cox Automotive; New York (NY); On-site; USD 22,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I in New York to manage inbound customer inquiries by phone and email, set up accounts, and process invoices and credits with a focus on accuracy. The role partners with various departments to resolve billing questions and ensure timely actions.

The ideal candidate has 2+ years in billing, strong communication, and proficient Excel/Oracle skills. This on-site position supports billing policy adherence and continuous process improvement.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role.
• Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to escape
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Time management

Customer service

Education

HS diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I in New York to manage inbound customer inquiries by phone and email, set up accounts, and process invoices and credits with a focus on accuracy. The role partners with various departments to resolve billing questions and ensure timely actions.

The ideal candidate has 2+ years in billing, strong communication, and proficient Excel/Oracle skills. This on-site position supports billing policy adherence and continuous process improvement.