Billing Specialist I: Customer Inquiries & Invoicing

Cox Automotive; Omaha (NE); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive in Omaha, NE is seeking a Billing Specialist I to act as the first line of contact for customers, handling inquiries by phone and email and supporting billing processes. You will process invoices, set up customer accounts, audit billing data, resolve discrepancies, and assist with collections while collaborating with internal teams to ensure accuracy and timely payments.

The role requires a high school diploma with 2+ years of billing experience and strong communication, plus

Qualifications

• 2+ years of billing experience in a customer-facing role
• Ability to articulate issues, document resolution, and know when to EscAPE

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and on time
• Set up and maintain customer accounts within billing systems
• Review, verify, and audit billing information for accuracy and completeness
• Research and resolve billing discrepancies, payment issues, and customer inquiries
• Post payments and adjustments to customer accounts
• Monitor billing reports and identify exceptions or potential issues
• Assist with collections-related activities and payment tracking as needed
• Partner with internal departments to gather information and resolve billing concerns
• Maintain accurate records and supporting documentation
• Follow company billing policies, procedures, and regulatory requirements
• Support continuous improvement initiatives that enhance billing efficiency and accuracy
• Perform other duties as assigned

Skills

Written and verbal communication

Attention to detail

Time management

Billing experience

Customer service

Problem resolution

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive in Omaha, NE is seeking a Billing Specialist I to act as the first line of contact for customers, handling inquiries by phone and email and supporting billing processes. You will process invoices, set up customer accounts, audit billing data, resolve discrepancies, and assist with collections while collaborating with internal teams to ensure accuracy and timely payments.

The role requires a high school diploma with 2+ years of billing experience and strong communication, plus