Billing Specialist I — Invoicing & Customer Care

Cox Automotive; Boise (ID); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I to be the first point of contact for customers by phone and email. You will handle invoicing, account setup, and billing audits while supporting cross-department collaboration to resolve issues.

The role requires a high school diploma or GED with 2+ years of billing experience, plus strong communication and proficiency in Excel, Word, PowerPoint, Outlook, and Oracle. Boise, Idaho area.

Qualifications

• High school diploma or GED with 2+ years of billing experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, and escalate when needed.
• Strong written and verbal communication skills.
• Excellent accounting, organizational, attention to detail, and time management skills.
• Proficient with Excel, Word, PowerPoint, Outlook, and Oracle.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and on time.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking.

Skills

Billing experience

Communication

Attention to detail

Time management

Education

High school diploma or GED

Tools

Oracle

Excel

Word

PowerPoint

Outlook

Billing software

Job description

Cox Automotive is hiring a Billing Specialist I to be the first point of contact for customers by phone and email. You will handle invoicing, account setup, and billing audits while supporting cross-department collaboration to resolve issues.

The role requires a high school diploma or GED with 2+ years of billing experience, plus strong communication and proficiency in Excel, Word, PowerPoint, Outlook, and Oracle. Boise, Idaho area.