Billing Specialist I - Customer-Facing Invoicing

Cox Automotive; Manchester (NH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Voting time off

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I in Manchester, NH. This role handles inbound customer inquiries via phone and email, processes invoices and credits, and maintains billing records. You will work with multiple departments to resolve billing concerns and ensure accuracy and timely responses.

Role requires 2+ years in billing, strong communication, and proficiency with Excel, Word, PowerPoint, Outlook, and Oracle. On-site position with standard benefits and growth opportunities.

Qualifications

• High school diploma or GED with 2+ years of billing-related experience.
• Ability to articulate issues, document resolution, and recognize when to escape.
• Strong written and verbal communication skills.
• Effective accounting, organizational, attention to detail, and time management skills.
• Experience with Excel, Word, PowerPoint, Outlook, and Oracle.
• Experience working with customers or vendors to resolve issues with a strong customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and timely.
• Set up and maintain customer accounts within billing systems.
• Review and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections activities and payment tracking as needed.
• Collaborate with internal teams to resolve billing concerns.

Skills

Billing experience

Communication

Attention to detail

Time management

Excel

Word

PowerPoint

Outlook

Oracle

Customer support

Education

High school diploma or GED

Tools

Oracle

Excel

Word

PowerPoint

Outlook

Job description

Cox Automotive is hiring a Billing Specialist I in Manchester, NH. This role handles inbound customer inquiries via phone and email, processes invoices and credits, and maintains billing records. You will work with multiple departments to resolve billing concerns and ensure accuracy and timely responses.

Role requires 2+ years in billing, strong communication, and proficiency with Excel, Word, PowerPoint, Outlook, and Oracle. On-site position with standard benefits and growth opportunities.