Billing & Service Support Specialist

TEKsystems; O’Fallon (MO); Vor Ort; USD 55.104.000 - 71.635.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

401(k)

Zusammenfassung

TEKsystems is seeking a Contract to Hire Customer Service Representative based in O'Fallon, MO. The role focuses on handling inbound calls, resolving billing inquiries, and delivering solutions in a fast-paced environment.

You will work onsite from 10:30am to 7:00pm CST and use MS Word and Excel to document interactions and process transactions. Candidates with 1–2 years of call center or customer service experience are preferred.

Qualifikationen

• Strong customer service skills including oral and written communication.
• Demonstrated leadership skills
• Must possess strong organizational and multi-tasking skills
• Excellent professional verbal and written communications skills
• Knowledge of MS Word and Excel (basic functions; high level knowledge is a plus)

Aufgaben

• Provide timely customer service to incoming telephone calls in an automated call delivery environment
• Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome
• To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners
• Effectively navigate multiple systems to research, analyze and resolve customer inquiries
• Work effectively in a team environment using professional interpersonal and communication skills
• Utilize basic understanding of product & process guidelines
• As business priorities change, support other teams and process transactions as needed
• Complete assignments and other duties as assigned

Kenntnisse

Customer service

Communication

Leadership

Organizational skills

Multi-tasking

MS Word

Excel

Tools

MS Word

Excel

Jobbeschreibung

TEKsystems is seeking a Contract to Hire Customer Service Representative based in O'Fallon, MO. The role focuses on handling inbound calls, resolving billing inquiries, and delivering solutions in a fast-paced environment.

You will work onsite from 10:30am to 7:00pm CST and use MS Word and Excel to document interactions and process transactions. Candidates with 1–2 years of call center or customer service experience are preferred.