Local Customer Experience Specialist — Tech Support & Billing

Paycom - ATS; O’Fallon (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Gateway Fiber is hiring a Customer Service Representative in Wright City, MO. The CSR will be the frontline of customer interactions across phone, email, chat, and text, handling inquiries about orders, billing, and basic tech issues.

This role supports company metrics and ensures clear communication of product offerings. The ideal candidate has strong verbal and written communication, the ability to work independently, and flexibility in scheduling.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and make sound decisions.
• Flexibility in scheduling to meet business needs.
• Strong attendance and punctuality.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and text.
• Resolve questions and issues related to orders, billing, and basic technical troubleshooting.
• Contribute to metrics like response and resolution times and CSAT/Net Promoter Score.
• Communicate Gateway's product and service offerings clearly.
• Document tickets and notes following standard procedures.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Gateway Fiber is hiring a Customer Service Representative in Wright City, MO. The CSR will be the frontline of customer interactions across phone, email, chat, and text, handling inquiries about orders, billing, and basic tech issues.

This role supports company metrics and ensures clear communication of product offerings. The ideal candidate has strong verbal and written communication, the ability to work independently, and flexibility in scheduling.