Customer Service Specialist - Fast-Paced & Detail-Driven

SmartRecruiters, Inc.; O’Fallon (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in O’Fallon, MO is seeking a friendly Customer Service Representative to handle calls, take orders, process transactions, and ensure customer satisfaction in a fast-paced setting.

The role emphasizes communication, multitasking, and attention to detail, with responsibilities spanning documentation, problem-solving, and teamwork to support smooth operations and continuous improvement. Weekend/holiday availability may be required.

Qualifications

• Customer service skills with empathy and a friendly demeanor.
• Strong verbal and written communication abilities.
• Proven ability to multitask in a fast-paced environment.
• Excellent attention to detail and organizational skills.

Responsibilities

• Answer incoming phone calls and take customer orders accurately.
• Provide outstanding customer service by addressing inquiries and resolving issues.
• Process cash and credit card transactions with precision.
• Prepare products according to company standards and quality specifications.
• Maintain a clean, organized, and efficient work environment.
• Collaborate with team members to support peak periods.
• Handle multiple tasks and prioritize customer needs.
• Support operational and cleaning tasks as needed.
• Document customer interactions for feedback and improvement.
• Demonstrate problem-solving and resilience in challenging situations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Cash handling

Active listening

Teamwork

Problem solving

Reliability

Punctuality

Organization

Flexibility

Weekend shifts

Physical strength

Job description

SmartRecruiters, Inc. in O’Fallon, MO is seeking a friendly Customer Service Representative to handle calls, take orders, process transactions, and ensure customer satisfaction in a fast-paced setting.

The role emphasizes communication, multitasking, and attention to detail, with responsibilities spanning documentation, problem-solving, and teamwork to support smooth operations and continuous improvement. Weekend/holiday availability may be required.