Billing & Service Care Trainee - Customer Support

Avangrid; Orange (CT); Hybrid; USD 39,000 - 45,000; Full time

Job summary

Avangrid Union is seeking a Customer Care Representative Trainee in CT (Orange). The role handles billing inquiries, service questions, and applications for service. Training will cover policies and procedures, with emphasis on providing exceptional customer service.

Responsibilities include addressing credit/collection issues, adjusting accounts, and initiating service orders for emergencies. Proactive outreach by phone to resolve inquiries and collections is included in the job scope.

Qualifications

• Previous work experience in a customer service environment.
• Professional written and oral communication skills.
• Ability to work a flexible schedule.

Responsibilities

• Respond to customer inquiries by phone or written communications about billing and service, following policy and ensuring great service.
• Assist customers with credit and collection issues and arrange solutions per guidelines.
• Make requested changes to customer accounts and initiate service orders for emergencies or service work.
• Place outbound calls to resolve inquiries or follow up on collections and information requests.

Skills

Customer service

Communication skills

Problem solving

Microsoft Office

Flexibility

Tools

Customer information systems

Job description

Avangrid Union is seeking a Customer Care Representative Trainee in CT (Orange). The role handles billing inquiries, service questions, and applications for service. Training will cover policies and procedures, with emphasis on providing exceptional customer service.

Responsibilities include addressing credit/collection issues, adjusting accounts, and initiating service orders for emergencies. Proactive outreach by phone to resolve inquiries and collections is included in the job scope.