Customer Care Trainee: Billing & Service Support

THE SOUTHERN CONNECTICUT GAS COMPANY; Orange (CT); On-site; USD 39,000 - 45,000; Full time

Job summary

The Southern Connecticut Gas Company in Orange, CT is seeking a Union - Customer Care Representative Trainee to handle customer inquiries, billing questions, and service applications. This role is union-affiliated and located at 60 Marsh Hill Rd, offering an hourly rate of $29.58.

Ideal candidates will have prior customer service experience, strong communication skills, and the ability to work a flexible schedule.

Qualifications

• Experience in a customer service environment with strong service skills.
• Professional written and oral communication abilities.
• Effective listening and problem-solving capabilities.
• Ability to work a flexible schedule as needed.
• Experience with Microsoft Office; familiarity with customer information systems preferred.

Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.
• Assist customers concerning credit and collection issues and make arrangements according to guidelines.
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to customer emergencies and other service work needs.
• Make outbound calls to resolve customer inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

Skills

Customer service

Communication

Active listening

Flexible schedule

Tools

Microsoft Office

CRM systems

Job description

The Southern Connecticut Gas Company in Orange, CT is seeking a Union - Customer Care Representative Trainee to handle customer inquiries, billing questions, and service applications. This role is union-affiliated and located at 60 Marsh Hill Rd, offering an hourly rate of $29.58.

Ideal candidates will have prior customer service experience, strong communication skills, and the ability to work a flexible schedule.