Customer Care Representative Trainee

Avangrid; Orange (CT); Hybrid; USD 39,000 - 45,000; Full time

Job summary

Avangrid Union is seeking a Customer Care Representative Trainee in CT (Orange). The role handles billing inquiries, service questions, and applications for service. Training will cover policies and procedures, with emphasis on providing exceptional customer service.

Responsibilities include addressing credit/collection issues, adjusting accounts, and initiating service orders for emergencies. Proactive outreach by phone to resolve inquiries and collections is included in the job scope.

Qualifications

• Previous work experience in a customer service environment.
• Professional written and oral communication skills.
• Ability to work a flexible schedule.

Responsibilities

• Respond to customer inquiries by phone or written communications about billing and service, following policy and ensuring great service.
• Assist customers with credit and collection issues and arrange solutions per guidelines.
• Make requested changes to customer accounts and initiate service orders for emergencies or service work.
• Place outbound calls to resolve inquiries or follow up on collections and information requests.

Skills

Customer service

Communication skills

Problem solving

Microsoft Office

Flexibility

Tools

Customer information systems

Job description

Job InfoPOSITION: Union - Customer Care Representative TraineeNUMBER OF OPEN POSITIONS: 4LOCATION: CT - Orange - 60 Marsh Hill RdHOURLY RATE: $29.58Job Description SummaryRespond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.Key ResponsibilitiesRespond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.Assist customers concerning credit and collection issues and make arrangements according to guidelines.Make requested changes or adjustments to customer accounts.Initiate service orders to respond to customer emergencies and other service work needs.Make outbound calls to resolve customer inquiries or follow up on collections issues.Provide accurate information to appropriate departments to efficiently resolve customer concerns.Required QualificationsPrevious work experience in a customer service environment, demonstrating excellent customer service skills.Professional written and oral communication skills.Effective listening and problem-solving skills.Ability to work a flexible schedule as needed.Experience using Microsoft Office required; experience with using customer information systems preferred.CompetenciesBe a role modelBe agileCollaborate and ShareDevelop Self & OthersEmpower to growFocus to achieve resultsMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.Company:THE SOUTHERN CONNECTICUT GAS COMPANYMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail] .Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:October-2-2026