Bilingual Customer Care Trainee (Spanish/English)

THE SOUTHERN CONNECTICUT GAS COMPANY; Orange (CT); On-site; USD 54,000 - 76,000; Full time

Job summary

Avangrid’s Union - Customer Care Representative Trainee (Bilingual) position in CT Orange is a 60 Marsh Hill Rd-based role offering an hourly rate of $30.86. The role requires two years’ experience in customer care, fluency in Spanish and English, and the ability to handle billing and service inquiries with exceptional customer service.

Applicants must pass a language aptitude test and be able to work a flexible schedule.

Qualifications

• Two years of experience as a Customer Care Representative Trainee.
• Fluent in Spanish and English in reading, writing, and verbal communication.
• Must pass Company language aptitude test.
• Proven exceptional customer service skills, including written and oral communication.
• Effective listening and problem-solving skills.
• Proficient using company customer information system.
• Knowledge of company rates, policies, practices, and procedures.
• Ability to work a flexible schedule as needed.

Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, following established policies and procedures, and providing exceptional customer service.
• Assist customers concerning credit and collection issues, and make arrangements according to guidelines.
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to customer emergencies and other service work needs.
• Make outbound calls to resolve customer inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

Skills

Bilingual (Spanish & English)

Customer service

Active listening

Problem solving

Communication skills

Tools

Customer information system

Job description

Avangrid’s Union - Customer Care Representative Trainee (Bilingual) position in CT Orange is a 60 Marsh Hill Rd-based role offering an hourly rate of $30.86. The role requires two years’ experience in customer care, fluency in Spanish and English, and the ability to handle billing and service inquiries with exceptional customer service.

Applicants must pass a language aptitude test and be able to work a flexible schedule.