Customer Care Representative Trainee - Bilingual

iberdrola; Orange (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

The Southern Connecticut Gas Company, part of Avangrid, is hiring a Union - Customer Care Representative Trainee (Bilingual) in Orange, CT. You will respond to inbound inquiries in Spanish and English, handling billing questions, service requests, and collections with professionalism and care.

Two years of relevant experience are required. Fluency in both languages, strong communication, and the ability to adapt to a flexible schedule are essential for success in this role.

Qualifications

• Two years of experience as a Customer Care Representative Trainee.
• Fluent in Spanish and English in reading, writing and verbal communication.
• Proven exceptional customer service skills and strong communication abilities.
• Effective listening and problem-solving skills.
• Proficient with company customer information system.
• Knowledge of company rates, policies and procedures.
• Ability to work a flexible schedule.

Responsibilities

• Respond to all customer inquiries regarding billing, service or collections.
• Assist customers with credit and collection issues and make arrangements per guidelines.
• Make changes or adjustments to customer accounts as requested.
• Initiate service orders for emergencies and other service work.
• Make outbound calls to resolve inquiries or follow up on collections.
• Provide accurate information to departments to resolve concerns.

Skills

Bilingual Spanish/English

Customer service

Communication

Problem solving

Active listening

Flexibility in schedule

Experience with customer information系统

Education

Two years experience as Customer Care Representative Trainee

Tools

Company customer information system

Job description

Job Info

POSITION: Union - Customer Care Representative Trainee (Bilingual)

NUMBER OF OPEN POSITIONS: 2

LOCATION: CT - Orange - 60 Marsh Hill Rd

HOURLY RATE: $30.86

Job Description Summary

Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Key Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, following established policies and procedures, and providing exceptional customer service.
• Assist customers concerning credit and collection issues, and make arrangements according to guidelines
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to customer emergencies and other service work needs.
• Make outbound calls to resolve customer inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

Required Qualifications

• Minimum two years of experience as a Customer Care Representative Trainee.
• Must be fluent in Spanish and English in reading, writing, and verbal communication skills. Must pass Company language aptitude test.
• Proven exceptional customer service skills, including written and oral communication skills.
• Effective listening and problem-solving skills.
• Proficient using company customer information system.
• Knowledge of company rates, policies, practices, and procedures.
• Ability to work a flexible schedule as needed.

Competencies

• Be a role model
• Be agile
• Collaborate and Share
• Develop Self & Others
• Empower to grow
• Focus to achieve results

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

Company

THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date

October-2-2026