Customer Care Representative Trainee

THE SOUTHERN CONNECTICUT GAS COMPANY; Orange (CT); On-site; USD 39,000 - 45,000; Full time

Job summary

The Southern Connecticut Gas Company in Orange, CT is seeking a Union - Customer Care Representative Trainee to handle customer inquiries, billing questions, and service applications. This role is union-affiliated and located at 60 Marsh Hill Rd, offering an hourly rate of $29.58.

Ideal candidates will have prior customer service experience, strong communication skills, and the ability to work a flexible schedule.

Qualifications

• Experience in a customer service environment with strong service skills.
• Professional written and oral communication abilities.
• Effective listening and problem-solving capabilities.
• Ability to work a flexible schedule as needed.
• Experience with Microsoft Office; familiarity with customer information systems preferred.

Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.
• Assist customers concerning credit and collection issues and make arrangements according to guidelines.
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to customer emergencies and other service work needs.
• Make outbound calls to resolve customer inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

Skills

Customer service

Communication

Active listening

Flexible schedule

Tools

Microsoft Office

CRM systems

Job description

Job Info POSITION: Union - Customer Care Representative Trainee

NUMBER OF OPEN POSITIONS: 4

LOCATION: CT - Orange - 60 Marsh Hill Rd

HOURLY RATE: $29.58

Job Description Summary

Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Key Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.
• Assist customers concerning credit and collection issues and make arrangements according to guidelines.
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to customer emergencies and other service work needs.
• Make outbound calls to resolve customer inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

Required Qualifications

• Previous work experience in a customer service environment, demonstrating excellent customer service skills.
• Professional written and oral communication skills.
• Effective listening and problem-solving skills.
• Ability to work a flexible schedule as needed.
• Experience using Microsoft Office required; experience with using customer information systems preferred.

Competencies

• Be a role model
• Be agile
• Collaborate and Share
• Develop Self & Others
• Empower to grow
• Focus to achieve results

Mobility Information

Company: THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

Company: THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

Equality, Diversity and Inclusion

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Job Posting End Date: October-2-2026