Customer Care Trainee: Billing & Service Support

Iberdrola SA; Orange, Northern (CT, KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

The Southern Connecticut Gas Company is seeking a Union - Customer Care Representative Trainee in Orange, CT. The role focuses on handling customer inquiries about billing, service changes, and payment options, with a focus on delivering excellent service.

As a trainee, you will learn to manage credit and collections issues, process service orders, and communicate clearly with customers and teams. The position requires strong communication, problem-solving, and flexibility in scheduling to meet

Qualifications

• Previous work experience in a customer service environment.
• Professional written and oral communication skills.
• Effective listening and problem-solving skills.
• Ability to work a flexible schedule as needed.
• Experience using Microsoft Office required; experience with customer information systems preferred.

Responsibilities

• Respond to customer inquiries (telephone or written) regarding billing, service, etc., per policies.
• Assist customers with credit and collection issues and make arrangements.
• Make changes or adjustments to customer accounts as requested.
• Initiate service orders for emergencies and other service work needs.
• Make outbound calls to resolve inquiries or follow up on collections.
• Provide accurate information to departments to resolve customer concerns.

Skills

Customer service

Communication skills

Active listening

Flexibility

Microsoft Office

Customer information systems

Tools

Microsoft Office

Job description

The Southern Connecticut Gas Company is seeking a Union - Customer Care Representative Trainee in Orange, CT. The role focuses on handling customer inquiries about billing, service changes, and payment options, with a focus on delivering excellent service.

As a trainee, you will learn to manage credit and collections issues, process service orders, and communicate clearly with customers and teams. The position requires strong communication, problem-solving, and flexibility in scheduling to meet