Billing & Revenue Operations Supervisor

Holmescountychamber; Kentucky; On-site; USD 55,000 - 75,000; Full time

Job summary

Holmescountychamber is seeking a Billing Supervisor to oversee the billing process, rate administration, and billing systems to ensure accurate invoicing and effective member service. This role requires strong analytical skills, clear communication, and meticulous attention to detail.

You will manage automatic payments, handle collections with third-party agencies, and optimize billing workflows across systems.

Qualifications

• Experience with utility billing and financial analysis.
• Strong customer service orientation and problem-solving abilities.
• Ability to manage multiple processes and meet deadlines.

Responsibilities

• Oversee 2-cycle billing operations, rate administration, and billing systems for accurate billing and service delivery.
• Manage automatic payment agreements and balance daily transactions from various sources including electronic payments.
• Direct non-payment collections with third-party agency and process bad debt semi-annually.
• Utilize NISC software to manage member accounts and optimize front-end services including mobile app and meter data systems.
• Design workflows to support efficient member account administration and service delivery.
• Support staff to maintain exceptional member service and continuous process improvement.
• Monitor billing performance, monthly financial reporting, and operational metrics to align with goals.
• Manage and process all field service orders (new service, equipment changes).
• Conduct utility rate and Cost-of-Service analyses to support rate planning and financial objectives.
• Ensure data integrity, confidentiality, and security of member and billing data across systems.
• Collaborate with leadership and internal departments to support budgeting and financial planning.
• Maintain compliance with organizational policies and industry standards for utility billing and rate administration.
• Perform other related duties as assigned

Skills

Analytical thinking

Communication

Attention to detail

Tools

NISC software

Microsoft Office

Job description

Holmescountychamber is seeking a Billing Supervisor to oversee the billing process, rate administration, and billing systems to ensure accurate invoicing and effective member service. This role requires strong analytical skills, clear communication, and meticulous attention to detail.

You will manage automatic payments, handle collections with third-party agencies, and optimize billing workflows across systems.