Billing Operations Supervisor: Lead Invoicing & Process

Oliver Fire Protection & Security; King of Prussia (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Profit-sharing program

Professional development opportunities

Team-oriented environment

Job summary

Oliver Fire Protection & Security, a leading life safety provider in the Northeast, seeks a Billing Department Supervisor in King of Prussia, PA. You will oversee the centralized billing team, manage invoicing across inspections, service, and subcontract billing, and drive process improvements to support cash flow and accuracy.

The role requires leadership in service-based billing, strong cross-functional collaboration, and meticulous attention to documentation.

Qualifications

• Experience in billing operations, invoicing, or related finance support.
• Experience supervising, mentoring, or leading a team.
• Strong attention to detail and ability to ensure billing accuracy and documentation completeness.

Responsibilities

• Supervise, mentor, and develop billing department team members while setting clear expectations and accountability standards.
• Lead regular one-on-one meetings, support annual performance reviews, and cross-train team members for coverage.
• Oversee daily billing activity for various service lines and complex invoicing, including ISNet maintenance and subcontract billing.
• Ensure invoices are processed accurately and in accordance with customer contract requirements.
• Monitor billing queues, workloads, unbilled work, and backlog reports to support turnaround goals and cash flow.
• Review and approve complex or high-value invoices and ensure supporting documentation is complete.
• Develop standardized billing procedures and streamline workflows to reduce errors and improve efficiency.
• Partner with Operations, Sales, Service, Finance, AR, Inspections, and PM teams to improve invoice accuracy.
• Track and report department KPIs, investigate billing discrepancies, and help resolve disputes or collection issues.

Skills

Billing operations

Invoicing

Team supervision

Cross-functional collaboration

Attention to detail

Tools

ISNet

Job description

Oliver Fire Protection & Security, a leading life safety provider in the Northeast, seeks a Billing Department Supervisor in King of Prussia, PA. You will oversee the centralized billing team, manage invoicing across inspections, service, and subcontract billing, and drive process improvements to support cash flow and accuracy.

The role requires leadership in service-based billing, strong cross-functional collaboration, and meticulous attention to documentation.