Billing Supervisor

RS&H; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

RS&H in Jacksonville, FL, seeks an experienced Billing Supervisor to lead a small billing team, ensuring accurate, timely invoices and strong cross‑functional collaboration with project management and finance.

This role combines people leadership, technical billing expertise, and process improvement, with independence to resolve complex issues and contribute to policy development and training initiatives. You will shape billing operations and support company growth.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field is required.
• 7+ years of experience in billing or accounts receivable.
• At least 5 years in a billing associate role with progression in responsibility.
• Advanced proficiency in Microsoft Office, with strong emphasis on Excel.
• Strong organizational and prioritization skills with the ability to manage multiple priorities independently.
• Excellent written and verbal communication skills.
• Proven ability to build effective working relationships across teams and levels.
• Demonstrated ability to address complex, sensitive, or potentially controversial issues professionally.

Responsibilities

• Lead and support a small team of billing associates, including hiring, onboarding, coaching, performance management, and professional development.
• Serve as mentor and escalation point for the billing team, providing technical guidance and reviewing work by less experienced staff.
• Partner with Billing and Finance leadership to identify process improvements, efficiencies, and training initiatives.
• Contribute to the development and enhancement of billing policies, procedures, and training materials.
• Act as a technical specialist applying advanced billing concepts to complex or high‑risk assignments.
• Perform full‑cycle billing activities: setting up billing terms, preparing and issuing invoices, reviewing project labor and expenses, monitoring accounts receivable, and assisting with collections.
• Collaborate with project management and internal partners to ensure smooth hand‑offs and effective communication.
• Assign tasks to junior staff and balance workload to meet deadlines.
• Perform additional duties as assigned.

Skills

Excel

Team leadership

Communication

Problem-solving

Education

Bachelor's degree in Accounting, Finance, Business, or a related field

Tools

Microsoft Office

Job description

The Opportunity

We are seeking an experienced Billing Supervisor to oversee and support a small team of billing professionals and serve as a subject‑matter expert on complex billing matters. This role combines people leadership, technical expertise, and process improvement, playing a key role in ensuring accurate, timely billing and strong cross‑functional collaboration.

Working with a high level of independence, the Billing Supervisor applies advanced knowledge to resolve non‑routine and complex issues, exercises sound judgment, and communicates effectively on sensitive matters with stakeholders across the organization.

Responsibilities

• Lead and support a small team of billing associates, including hiring, onboarding, coaching, performance management, and professional development.
• Serve as a mentor and escalation point for the billing team, providing technical guidance and reviewing work completed by less experienced associates.
• Partner with Billing and Finance leadership to identify opportunities for process improvements, efficiencies, and training initiatives.
• Contribute to the development and enhancement of billing policies, procedures, and training materials.
• Act as a technical specialist, applying advanced billing concepts to complex or high‑risk assignments.
• Perform full‑cycle billing activities, including:
• Setting up billing terms in billing systems
• Preparing and issuing accurate invoices
• Reviewing project labor and expense charges
• Monitoring accounts receivable and assisting with collection efforts
• Collaborate closely with project management and other internal partners to ensure smooth hand‑offs and effective communication.
• Assign tasks to junior or support staff as needed and ensure workload is balanced and deadlines are met.
• Perform additional duties as assigned.

To be successful in this role, you must have:

• Bachelor’s degree in Accounting, Finance, Business, or a related field
• Minimum of 7 years of experience in billing or accounts receivable
• At least 5 years of experience in a billing associate role, with demonstrated progression in responsibility
• Advanced proficiency in Microsoft Office, with a strong emphasis on Excel
• Strong organizational and prioritization skills with the ability to manage multiple priorities independently
• Excellent written and verbal communication skills
• Proven ability to build effective working relationships across teams and levels
• Demonstrated ability to address complex, sensitive, or potentially controversial issues in a professional and business‑focused manner
• Strong problem‑solving skills with the ability to apply sound judgment in complex situations

Why Join Us

In this role, you’ll have the opportunity to make a meaningful impact by leading a team, improving billing processes, and partnering with stakeholders across the organization. You’ll be trusted to work independently, apply your expertise to complex challenges, and help shape how billing operations support the broader business.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

Please note: no agency representation or submissions will be recognized for this vacancy. Candidates should apply directly to this role to be considered. I t is the responsibility of all third-party recruiting and employment agencies to know and adhere to our recruiting policy .

The Company

Employee‑owned, RS&H is one of the nation’s leading architecture, engineering, and consulting firms, with associates who work hard every day to create tomorrow together. We offer an exceptional journey from start to future. Our integrated teams translate experience into insight, turn challenges into opportunities, and build relationships that are as strong as the buildings and infrastructure we deliver together. We attribute our success to our unwavering commitment to our core values: integrity, accountability, curiosity, and teamwork.