Patient Financial Resolution Specialist

Med-Metrix; Red Bank (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare solutions provider based in Red Bank, NJ is seeking a Patient Resolution Specialist to manage inbound and outbound calls from patients, ensuring payment collection and resolving inquiries. Candidates should have a high school diploma and at least 5 years of healthcare-related experience, including 1 year in a call center. Strong negotiation, problem-solving skills, and knowledge of reimbursement processes are essential. The role involves meeting quality standards and safeguarding patient information under HIPAA rules.

Qualifications

• 5+ years of experience in a related role, with 1+ year in a call center environment.
• Strong knowledge of healthcare reimbursement processes.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a high volume of inbound and outbound calls from patients.
• Resolve patient account inquiries and collect payment.
• Research various insurance or payment options for patients.

Skills

Customer service skills

Negotiation skills

Problem-solving skills

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A healthcare solutions provider based in Red Bank, NJ is seeking a Patient Resolution Specialist to manage inbound and outbound calls from patients, ensuring payment collection and resolving inquiries. Candidates should have a high school diploma and at least 5 years of healthcare-related experience, including 1 year in a call center. Strong negotiation, problem-solving skills, and knowledge of reimbursement processes are essential. The role involves meeting quality standards and safeguarding patient information under HIPAA rules.