Payments & Billing Support Specialist

The OLB Group, Inc.; Atlanta (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Job summary

A financial services provider in Atlanta is seeking a Customer Service associate. This full-time role includes answering calls, assisting with merchant account queries, resolving customer complaints, and maintaining customer accounts. Ideal candidates will have customer support experience, be familiar with CRM systems, and possess strong communication skills. The position offers competitive compensation and benefits such as health insurance and 401(k).

Responsibilities

• Answer calls professionally and provide product and service information.
• Assist with questions regarding merchant account and billing statements.
• Handle customer complaints and provide appropriate solutions.
• Maintain customer accounts by recording information.
• Prepare reports by collecting and analysing customer information.
• Assist in resolving issues with credit card terminals and payment systems.
• Follow communication procedures and guidelines.

Skills

Customer support experience

Familiarity with CRM systems

Ability to maintain customer satisfaction

Ability to work independently or in teams

Multi-tasking

Knowledge of payment card industry regulations

People-oriented

Education

High School diploma or equivalent

Job description

A financial services provider in Atlanta is seeking a Customer Service associate. This full-time role includes answering calls, assisting with merchant account queries, resolving customer complaints, and maintaining customer accounts. Ideal candidates will have customer support experience, be familiar with CRM systems, and possess strong communication skills. The position offers competitive compensation and benefits such as health insurance and 401(k).