Billing & Customer Care Specialist

Swyft Fiber; Winnfield (LA); On-site; USD 32,000 - 44,000; Full time

Job summary

Swyft Fiber is seeking a Customer Service Representative to handle billing and service inquiries primarily by phone, with some written communication. You will use technical and analytical skills to provide solutions that satisfy customers while supporting company interests.

The role emphasizes fast, friendly service, accurate record-keeping, and collaboration with other departments to resolve billing issues.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to use business software.

Responsibilities

• Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints.
• Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.
• Maintains close contact with customers to give updates on progress toward resolution of billing issues.
• Ensures that appropriate changes were made to resolve customers' billing problems.
• Refers unresolved customer billing issues to designated departments for further investigation.
• Uses business software to process voids, credits, cancellations, changes, and payments.
• Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Critical thinking

Computer skills

Education

High School Diploma

Job description

Swyft Fiber is seeking a Customer Service Representative to handle billing and service inquiries primarily by phone, with some written communication. You will use technical and analytical skills to provide solutions that satisfy customers while supporting company interests.

The role emphasizes fast, friendly service, accurate record-keeping, and collaboration with other departments to resolve billing issues.