First-Call Resolution Specialist

Crescent Solutions; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

A customer service firm located in Houston, Texas, is seeking dedicated agents to manage customer inquiries and provide solutions. The ideal candidate will resolve issues on the first call, educate clients regarding billing, and facilitate account management. The position requires strong problem-solving skills, a proactive approach, and the ability to work in a dynamic environment. Comprehensive training is provided to ensure success, with opportunities for personal and professional growth.

Qualifications

• Ability to resolve customer issues effectively and efficiently.
• High integrity and a positive attitude.
• Flexibility and adaptability in various situations.

Responsibilities

• Resolve customer inquiries and complaints about billing and policies.
• Handle incoming customer calls and provide real-time information.
• Assist customers with online account and mobile app requests.

Skills

Problem solving skills

Active listening

Communication skills

Empathy

Adaptability

Job description

A customer service firm located in Houston, Texas, is seeking dedicated agents to manage customer inquiries and provide solutions. The ideal candidate will resolve issues on the first call, educate clients regarding billing, and facilitate account management. The position requires strong problem-solving skills, a proactive approach, and the ability to work in a dynamic environment. Comprehensive training is provided to ensure success, with opportunities for personal and professional growth.