Customer Service Representative | Billing Support

Visa Hunt; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Visa Hunt is seeking a Customer Service Representative in the United States to handle customer billing inquiries and payments, while building positive relationships with customers. You will document records, stay informed about services, and collaborate with teams to resolve issues efficiently.

This role requires strong English communication, experience with high-volume calls, and reliable computer software skills to support customers across multiple systems.

Qualifications

• 6+ months customer service experience
• 6+ months heavy volume phone experience
• 6+ months experience with computers and software applications
• Experience in telecommunications call center

Responsibilities

• Address customer billing questions and efficiently process payments
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about our services to provide informed assistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

Skills

English proficiency

Multitasking across systems

Education

High school diploma or equivalent

Job description

Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction.

How You’ll Make an Impact

• Address customer billing questions and efficiently process payments
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about our services to provide informed assistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

Education

• High school diploma or equivalent

Experience

• Experience providing core basic customer service to external customers

Skills

• Ability to read, write, speak and understand English

Experience

• 6+ months customer service or related experience
• 6+ months of heavy volume phone experience
• 6+ months working with computers and software applications
• Experience in telecommunications call center

Skills

• Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service

All your information will be kept confidential according to EEO guidelines.