Billing Customer Service Specialist

Spectrum; Carman (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative on our billing team. You will interact with customers by phone, addressing billing inquiries with accuracy and care. The role requires empathy, multi-tasking, and the ability to navigate multiple computer programs in a fast-paced environment.

We value strong communication skills, organization, and a positive, customer-first attitude. This full-time position offers comprehensive pay and benefits, with a base pay range that reflects experience

Qualifications

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.

Responsibilities

• Interact with customers by phone to address billing inquiries.
• Provide product knowledge and account support.
• Navigate multiple computer programs while assisting customers.
• Establish and grow professional relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

Organization

Time management

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative on our billing team. You will interact with customers by phone, addressing billing inquiries with accuracy and care. The role requires empathy, multi-tasking, and the ability to navigate multiple computer programs in a fast-paced environment.

We value strong communication skills, organization, and a positive, customer-first attitude. This full-time position offers comprehensive pay and benefits, with a base pay range that reflects experience