Billing Operations Specialist - Student Accounts

Troy University; Troy (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Troy University is seeking a Billing Coordinator to manage all student billing operations within the Student Financial Services office. The role focuses on accurate, on-time billing, payment-plan administration, and collaboration with multiple university departments.

The position supports students and families by resolving billing inquiries, coordinating holds, and assisting with refunds and account statements. Monday–Friday, 8am–5pm, on-site in Troy, AL.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum of three years of related professional work experience.
• Microsoft Office proficiency with emphasis in Excel.
• Customer service experience is required.
• Excellent organizational skills are essential.
• Excellent interpersonal, oral, and written communication skills are required.

Responsibilities

• Accurate and on-time billing to students for all incurred charges.
• Installment of payment plans.
• Review of miscellaneous charges and adjustments.
• Coordinating late fee assessments with students and departments.
• Processing purchase orders and related documents.
• Handling Financial Aid Title IV loan adjustment statements.

Skills

Customer service

Organizational skills

Interpersonal communication

Written communication

Oral communication

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Excel

Job description

Troy University is seeking a Billing Coordinator to manage all student billing operations within the Student Financial Services office. The role focuses on accurate, on-time billing, payment-plan administration, and collaboration with multiple university departments.

The position supports students and families by resolving billing inquiries, coordinating holds, and assisting with refunds and account statements. Monday–Friday, 8am–5pm, on-site in Troy, AL.