Financial Aid Support Specialist

Troy University; Troy (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Troy University in Troy, AL, is seeking a Financial Aid Assistant to provide administrative support and help students with financial aid inquiries. The role collaborates with counselors and staff to ensure accurate processing of student information and documentation.

The position requires strong data-entry skills, proficiency with Word/Excel, and a commitment to confidentiality and excellent customer service. Typical hours are 8am–5pm, Monday–Friday, on site.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of clerical office work experience.
• Proficient with Microsoft Word and Excel.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent written and verbal communication.
• Ability to maintain confidentiality.
• Excellent customer service and interpersonal skills.

Responsibilities

• Perform administrative and clerical duties in support of the Financial Aid Office.
• Answer inquiries from students, parents, faculty, staff, and the public about financial aid processes, requirements, and deadlines.
• Process incoming and outgoing mail and distribute correspondence as appropriate.
• Perform data entry and update student records.
• Maintain and retrieve student financial aid files with confidentiality and compliance with regulations.
• Maintain spreadsheets, databases, and electronic records.
• Assist financial aid counselors and staff with processing student information.
• Provide customer service to students and parents regarding financial aid availability and documentation.
• Operate standard office equipment and software applications.
• Assist with special projects, audits, reports, and other duties as assigned.

Skills

Customer service

Written and verbal communication

Organizational skills

Data entry

Multitasking

Confidentiality

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Word

Microsoft Excel

Job description

Troy University in Troy, AL, is seeking a Financial Aid Assistant to provide administrative support and help students with financial aid inquiries. The role collaborates with counselors and staff to ensure accurate processing of student information and documentation.

The position requires strong data-entry skills, proficiency with Word/Excel, and a commitment to confidentiality and excellent customer service. Typical hours are 8am–5pm, Monday–Friday, on site.