Billing Coordinator

Troy University; Troy (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Troy University is seeking a Billing Coordinator to manage all student billing operations within the Student Financial Services office. The role focuses on accurate, on-time billing, payment-plan administration, and collaboration with multiple university departments.

The position supports students and families by resolving billing inquiries, coordinating holds, and assisting with refunds and account statements. Monday–Friday, 8am–5pm, on-site in Troy, AL.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum of three years of related professional work experience.
• Microsoft Office proficiency with emphasis in Excel.
• Customer service experience is required.
• Excellent organizational skills are essential.
• Excellent interpersonal, oral, and written communication skills are required.

Responsibilities

• Accurate and on-time billing to students for all incurred charges.
• Installment of payment plans.
• Review of miscellaneous charges and adjustments.
• Coordinating late fee assessments with students and departments.
• Processing purchase orders and related documents.
• Handling Financial Aid Title IV loan adjustment statements.

Skills

Customer service

Organizational skills

Interpersonal communication

Written communication

Oral communication

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Excel

Job description

Posting Number

SF2617P

Position Title

Billing Coordinator

Position Type

Professional/Salaried

Work Status

Full-Time (FT)

Location

Troy - T01

Posting Date

10/28/2026

Open Until Filled

Yes

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

No

Work Hours

Monday - Friday 8am-5pm

Job Summary

The Billing Coordinator position is responsible for managing and coordinating all student billing operations in Student Financial Services.

Responsibilities

• Accurate and on-time billing to students for all incurred charges


• Installment of payment plans


• Review of miscellaneous charges


• Coordinating late fee assessments


• Processing purchase orders


• Financial Aid Title IV loan adjustment statements


• Returned check processing and billing


• Processing Business Office holds


• Coordinating with other departments to ensure the accuracy of billing information


• Back-up for Financial Aid transmitting


• Resolving any account discrepancies


• Assisting with the collections process and sending overdue notices


• Back-up cashier and cashier supervisor


• Scanning and indexing all essential SFS billing documents in the document imagining software


• Assisting students with receiving their refund with Dash Solutions


• Communicating with students & parents about general, institutional, and account information


• Receipting and reconciling student and departmental payments


• Other duties as assigned

Minimum Qualifications

• 1. Bachelor's degree in a related field


• 2. Minimum of three years of related professional work experience


• 3. Microsoft Office proficiency (with an emphasis in Excel)


• 4. Customer service experience


• 5. Excellent organizational skills


• 6. Excellent interpersonal, oral, and written communication skills